Nobody likes a bad review. And, as a business owner, it can be incredibly disheartening to receive a negative review – especially when you’ve done all that you can to ensure your customers’ satisfaction. What’s the best way to respond? Is it better not to...
“You rang?” We all know that sinking feeling of missing a customer’s call. After all, it’s not just a saying, it’s a fact: Your call is important to us. But sometimes, as a small business owner, it’s tough to keep track of every single call that comes in. And yet, one...
You just received a batch of reviews in and you want to display your glowing, positive reviews online for the world to see. But there’s a catch: when you try to select the filter to only display four-star reviews or higher, it’s frozen! Is it a glitch? Unfortunately,...
Google is changing its algorithm once again. You may have noticed that when you search for a company on Google, you see companies with four to five-star reviews at the top or on the first page. If a page has fewer reviews, bad reviews, or no reviews, it’s placed lower...
The short answer: yes. You should Google your business regularly and see what comes up. Even if you invested in reputation management services, companies like yours need to check on their online reputation to see how it’s affecting their business in real life. Don’t...
