Google recently sent a message to businesses titled “Keep Your Business Profile Trustworthy and Reliable.” While some recipients found it a little ominous, the message is ultimately a simple one – Google is restating its policies on how reviews should, and should not,...
If you’ve noticed a sudden drop in the number of reviews on your Google Business Profile, don’t panic – you’re not alone. Many businesses have recently reported missing their reviews, with some losing dozens of customer ratings. This issue has caused quite...
When was the last time you searched for something to buy online? Chances are, you took a look at some reviews first. Google reviews have become essential for any successful brands – especially for local businesses and entrepreneurs who rely on reviews to help build...
Online reviews are a big deal. In fact, over 90% of people say reviews have an impact on their buying decisions. That’s why Google gives you the tools you need to manage your reviews more effectively – but misusing these tools can lead to penalties that impact your...
In the business world, where customer engagement is so important, Google’s decision to phase out the “Chat” and “Call History” features in Google Business Profile (GBP) has left some entrepreneurs reeling. These features have been key for...
These days, everyone’s online, which makes reputations more important than ever. Have you considered how this impacts not just you, but your business too? Your brand’s reputation can be its greatest asset or its biggest liability. The rise of social media and online...
