Your or your company just switched phone systems. Although the switch can save you time, money, and energy in the long run, there’s a downside to some of the providers: the messages you can play for customers have a two-minute time limit. If you have Message on Hold...
As a digital marketing company, we like to toot our horn. We provide a lot of excellent services to our customers and welcome new clients all the time. That’s because we do great work for our clients and we’re not afraid to share what we can do for you and your...
We don’t need to tell you that being put on hold is never fun. You’ve been there before. The second you hear the phrase “please hold,” and the static or the elevator music starts, you groan inside. And if you’re on hold too long, and it’s not urgent, are you going to...
While the holidays aren’t here (yet), tis the season to roll out holiday marketing campaigns. As November and December loom closer, your customers are making their lists and checking them twice to finalize what they need to do as the holidays approach. You already...
Did you know that 81% of consumers are dissatisfied being bound to a phone or computer when they require customer service? Now, imagine their annoyance if they’re put on hold and forced to listen to silence, antiquated messages, or crackly radio. In the end,...
According to Salesforce, “92% of customer interactions happen over the phone.” Companies spend 100’s to 1000’s of dollars on driving traffic to their phones. The most successful companies have tools in place to handle both incoming calls and the calls that are left...
