While the holidays aren’t here (yet), tis the season to roll out holiday marketing campaigns. As November and December loom closer, your customers are making their lists and checking them twice to finalize what they need to do as the holidays approach. You already...
Did you know that 81% of consumers are dissatisfied being bound to a phone or computer when they require customer service? Now, imagine their annoyance if they’re put on hold and forced to listen to silence, antiquated messages, or crackly radio. In the end,...
According to Salesforce, “92% of customer interactions happen over the phone.” Companies spend 100’s to 1000’s of dollars on driving traffic to their phones. The most successful companies have tools in place to handle both incoming calls and the calls that are left...
‘Tis the season for holiday prep, and your on-hold messaging should not be excluded from the festivities. Tailoring your messages on-hold to the season is the perfect way to boost sales and attract new customers as they get into the holiday spirit. Consumers love to...
If you want to continue to grow your business and remain competitive in your industry, you must learn to scale your customer support. One way to grow and scale your customer support is by improving your remote customer service. The good news is, this doesn’t have to...
One of the most important things you can do when customers and prospects call your line is to keep them engaged. This is your opportunity to increase customer retention, boost sales, and make a great first impression. The best way to impress your callers is with an...
