In March, the U.S. Department of Justice released new guidance on ADA compliance and websites, declaring something that’s true in our world: an inaccessible website in 2022 is the same as an inaccessible parking lot, doorway, or elevator sign: it can lock people with...
As a business owner, I get a ton of emails every day. While I answer them all as soon as I can, most of them are standard questions and feedback that’s become routine over the years, so there’s really not too much that comes my way anymore that surprises me. Then, I...
Did you know that 81% of consumers are dissatisfied being bound to a phone or computer when they require customer service? Now, imagine their annoyance if they’re put on hold and forced to listen to silence, antiquated messages, or crackly radio. In the end,...
In an effort to support our Smart Link Solutions clients, we have some intel to share about an Employee Retention Tax Credit (ERTC), a government stimulus program available to business owners and organizations. If you haven’t heard about the initiative, we are not...
The use of technology in everyday companies is becoming increasingly common in the working world. Telecommunications is required in today’s economy to compete with other industries. So, what is the importance of telecommunications? Telecommunications consists of four...
