by Rachel Montgomery | Sep 24, 2020 | Content Marketing, Digital Marketing Blog, Message On Hold
If you want to continue to grow your business and remain competitive in your industry, you must learn to scale your customer support. One way to grow and scale your customer support is by improving your remote customer service. The good news is, this doesn’t have to...
by Rachel Montgomery | Sep 17, 2020 | Digital Marketing Blog, Message On Hold
One of the most important things you can do when customers and prospects call your line is to keep them engaged. This is your opportunity to increase customer retention, boost sales, and make a great first impression. The best way to impress your callers is with an...
by Roy Pattillo | Jul 16, 2020 | Digital Marketing Blog, Message On Hold, Telecommunications
A Voice over Internet Protocol (VoIP) is a telecommunication solution that helps business owners, employees, and customers to communicate using a regular phone network via the internet rather than a phone line. With the right software, you can call and receive calls...
by Rachel Montgomery | Jun 25, 2020 | Content Marketing, Digital Advertising, Digital Marketing Blog, Message On Hold, Social Media, Telecommunications, Web Design
Change is inevitable, but when it comes to your business, any changes that take place need to be openly communicated to employees and customers. Proactive communication plays a very important role in customer service, and is an aspect that can make or break your...
by Rachel Montgomery | Mar 26, 2020 | Digital Advertising, Digital Marketing Blog, Message On Hold, News, Telecommunications
While remote work may have sounded like a luxury to many, numerous companies are now finding themselves in a position where working remotely is no longer optional. As the COVID-19 Pandemic forces communities across the globe to engage in social distancing and strict...
by Tom Pelon | Mar 12, 2020 | Digital Marketing Blog, Message On Hold
Voice Over Internet Protocol (more commonly referred to simple as VoIP) is growing in popularity among both individual homes and businesses. While using the Internet for your telephone needs might seem like putting too much trust in newer technology to some people,...
